Production/Shipping Policies

Production Time
Each product description states the expected production time for that item.  Production Time is an estimate of the number of business days it will take your items to be produced, and you can expect your item to ship on the business day following the completion of production.

Orders placed with approved artwork before 5PM EST are considered in production the following business day.  If an order is received after 5PM, or there is an issue with artwork, the calculation of production time will be pushed out 1-day for every business day that artwork is not approved by 5PM.

Choosing specialty finishes or processes will increase production time as many processes require special machinery or curing time between steps.

Your order may not ship until all items have been completed.┬á If you’re expecting items to ship separately when they’re finished it is best to place separate orders.

Once your order has been completed, checked for quality, and packaged for shipment, you will receive an email with tracking information.

Shipping
We offer flat rate shipping on most orders.   Packages that qualify for flat rate shipping will be sent via USPS First Class Mail, USPS Priority Mail or FedEx Ground at our discretion.

For your convenience, you may choose to forego flat rate shipping and choose FedEx Ground, Next-Day or 2-Day service for normal carrier rates.

** COVID-19 DISCLAIMER ** Many of our vendors are experiencing delays in being able to supply us with raw materials, while we are working hard to make sure there is no interruption in our service, production times may be slightly longer during this crisis.┬á Shipping carriers are also experiencing unpredictable delays, as a result, we cannot guarantee any “in-hands” dates.